Package com.atlassian.jira.test.util.lic.sd

Class ServiceDeskLicenses

java.lang.Object
com.atlassian.jira.test.util.lic.sd.ServiceDeskLicenses
public final class ServiceDeskLicenses extends Object
Some Service Desk (SD) licenses used in testing. SD has three different types of license:

License Type SD Version Plugin or JIRA License Description
Tier Based Pricing (TBP) 1.x Plugin This is where SD has to be licensed for the same number of users as JIRA. For example, a JIRA licensed with a JIRA commercial 500 user license will require a SD commercial 500 user license. This means that every user is a SD agent (even customers).
Agent Based Pricing (ABP) 2.x Plugin This is where SD has its own user limit on the number of agents. The only requirement is that the the SD agent limit be less than or equal to the JIRA user limit. This allows SD to bless a subset of the JIRA users as SD agents (e.g supporters) which allows customers to only pay for the agents they need. As an added advantage people using the customer view are free.
Role Based Pricing (RBP) 3.x JIRA Same as the ABP (mostly) except that it is licensed as a JIRA Product rather than a plugin.
Since:
v7.0

  • Field Details

    • LICENSE_SERVICE_DESK_RBP

      public static final License LICENSE_SERVICE_DESK_RBP
      A JIRA based Service Desk RBP license (aka. Service Desk v3).

    • LICENSE_SERVICE_DESK_RBP_EVAL

      public static final License LICENSE_SERVICE_DESK_RBP_EVAL
      A JIRA based Service Desk RBP evaluation license (aka. Service Desk v3).

    • LICENSE_SERVICE_DESK_TBP_UNLIMITED

      public static final License LICENSE_SERVICE_DESK_TBP_UNLIMITED
      Service Desk TBP license (aka. Service Desk v1).

    • LICENSE_SERVICE_DESK_TBP

      public static final License LICENSE_SERVICE_DESK_TBP
      Service Desk TBP license (aka. Service Desk v1).

    • LICENSE_SERVICE_DESK_TBP_EVAL

      public static final License LICENSE_SERVICE_DESK_TBP_EVAL
      Service Desk TBP evaluation license (aka. Service Desk v1).

    • LICENSE_SERVICE_DESK_TBP_EVAL_EXPIRED

      public static final License LICENSE_SERVICE_DESK_TBP_EVAL_EXPIRED
      Service Desk TBP evaluation license that has already expired (aka. Service Desk v1).

    • LICENSE_SERVICE_DESK_ABP

      public static final License LICENSE_SERVICE_DESK_ABP
      Service Desk ABP license (aka. Service Desk v2) with 100 agents.

    • LICENSE_SERVICE_DESK_ABP_EVAL

      public static final License LICENSE_SERVICE_DESK_ABP_EVAL
      Service Desk ABP evaluation license (aka. Service Desk v2).

    • LICENSE_SERVICE_DESK_ABP_ACADEMIC

      public static final License LICENSE_SERVICE_DESK_ABP_ACADEMIC
      Service Desk ABP academic license (aka. Service Desk v2).

    • LICENSE_SERVICE_DESK_ABP_COMMUNITY

      public static final License LICENSE_SERVICE_DESK_ABP_COMMUNITY
      Service Desk ABP community license (aka. Service Desk v2).

    • LICENSE_SERVICE_DESK_BAD_LEGACY

      public static final License LICENSE_SERVICE_DESK_BAD_LEGACY
      A Service Desk legacy license with no-user count. Its an invalid license.

    • LICENSE_SERVICE_DESK_JIRA7

      public static final License LICENSE_SERVICE_DESK_JIRA7
      Service Desk license with both application and plugin properties.

    • LICENSE_SERVICE_DESK_JIRA7_NON_BACKWARD_COMPATIBLE

      public static final License LICENSE_SERVICE_DESK_JIRA7_NON_BACKWARD_COMPATIBLE
      Service Desk license with application properties only.