Index (JIRA Service Management API 10.7.2 API)

A B C D E F G H I J L M N O P Q R S T U V W
All Classes and Interfaces|All Packages|Constant Field Values|Serialized Form

A

ACTIVE - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityStatus
add(T) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
addAll(Iterable<T>) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
addCustomersToServiceDesk(ApplicationUser, ServiceDesk, Set<String>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerService: Adds existing Jira Service Management customers to a service project.
addEntry(DateTime, MatchEvent) - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Add an entry to the history.
addGroupId(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
addHit(DateTime) - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Add a hit to the history
addOrganizationToServiceDesk(ApplicationUser, OrganizationServiceDeskUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Adds an organization to a service project if the user is an agent of that service project.
addQueue(ApplicationUser, QueueCreateParameters) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Given the required QueueParameters create a new Queue in the service project
addRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService: Add a list of ApplicationUser as participant to a given CustomerRequest.
addUsersToOrganization(ApplicationUser, UsersOrganizationUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Adds users to a specified organization.
ALL_ORGANIZATIONS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
ALL_ORGANIZATIONS_AND_GROUPS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
ALL_REQUESTS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
ALL_REQUESTS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS
ANONYMOUS_PORTAL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created on JIRA Service Management's Customer Portal by anonymous user
AnonymousUser - Interface in com.atlassian.servicedesk.api.user: Anonymous SDUser implementation.
answerApproval(ApplicationUser, Approval, ApprovalDecisionType) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Answer to an approval of a given approvalId The answer could be approve or decline Required permissions: - User is an approver of the approval - User can view the request that the approval belongs to
answerApproval(ApplicationUser, Approval, ApprovalDecisionType, ApprovalComment) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Answer to an approval of a given approvalId The answer could be approve or decline Required permissions: - User is an approver of the approval - User can view the request that the approval belongs to
API - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created by Jira Service Management's REST API or Java API
Approval - Interface in com.atlassian.servicedesk.api.approval: Representation of an approval
ApprovalComment - Interface in com.atlassian.servicedesk.api.approval
ApprovalCommentConfig - Interface in com.atlassian.servicedesk.api.approval
ApprovalCondition - Interface in com.atlassian.servicedesk.api.approval: Represent a condition of an Approval which need to be accomplished
ApprovalDecision - Interface in com.atlassian.servicedesk.api.approval: Represent a final decision of an Approval
ApprovalDecisionType - Enum Class in com.atlassian.servicedesk.api.approval: Represents either an approved or rejected decision.
ApprovalQuery - Interface in com.atlassian.servicedesk.api.approval: Parameters to query Approval
ApprovalQuery.Builder - Interface in com.atlassian.servicedesk.api.approval
ApprovalService - Interface in com.atlassian.servicedesk.api.approval
APPROVED - Enum constant in enum class com.atlassian.servicedesk.api.approval.ApprovalDecisionType
Approver - Interface in com.atlassian.servicedesk.api.approval: Representation of an approval
asCheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UncheckedUser: Deprecated.

Convert this UncheckedUser into an optional CheckedUser.
asDataInput() - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.AttachmentContent: Return the content as a DataInput for consumption.
asInputStream() - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.AttachmentContent: Return the content as a ByteArrayInputStream for consumption.
asString(Expansion[]) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a collection of Expansions into a single string.
asString(Expansions) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a Expansions collection into a single string.
asUncheckedUser() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser: Convert this CheckedUser into a UncheckedUser that will never be anonymous
author() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
author(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
AuthorizationException - Exception in com.atlassian.servicedesk.api: An exception thrown by Jira Service Management indicating that the current user is not authorized to perform the requested action.
AuthorizationException(ExceptionMessage) - Constructor for exception com.atlassian.servicedesk.api.AuthorizationException
AuthorizationException(ExceptionMessage, Throwable) - Constructor for exception com.atlassian.servicedesk.api.AuthorizationException

B

BadRequestException - Exception in com.atlassian.servicedesk.api: An exception thrown by Jira Service Management when the request to the server is malformed in some way
BadRequestException(ExceptionMessage) - Constructor for exception com.atlassian.servicedesk.api.BadRequestException
BadRequestException(ExceptionMessage, Throwable) - Constructor for exception com.atlassian.servicedesk.api.BadRequestException
body() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters: Optional text body of the Comment.
body(String) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters.Builder
build() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
build() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.CreateOrganizationParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Build the parameters
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestIssueQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Build the parameters object
build() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery.Builder: Build the query
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Build the query
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters.Builder
build() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Build a history object
build() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Build a MatchConditionHistory object
build() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
build() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
builder() - Static method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
Builder() - Constructor for class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

C

call() - Method in interface com.atlassian.servicedesk.api.customer.NoExceptionsCallable: Computes a result
canAddRequestParticipants() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta: True if the logging in user can create a request with other users as participants.
canAnswerApproval(ApplicationUser, Approval) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return true if user can answer this approval or false if: - user is not approver of the passed in approval - the approval is not pending anymore - the issue that the approval belong to does not have the same current status as the approval configured - user already made decision
canExpand(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
canRaiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta: True if the logging in user can create a request on behalf of other user.
CheckedUser - Interface in com.atlassian.servicedesk.api.user: Checked SDUser implementation.
checkRecursiveExpansion(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions: Checks to see if the passed in expansion string is expanded again somewhere in the expansions map.
children() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
children() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue: Nested valid values as children of this field value if applicable, or empty otherwise
children(List<RequestTypeFieldValue>) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
children(List<RequestTypeFieldValue>) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
CLOSED_REQUESTS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS
com.atlassian.servicedesk.api - package com.atlassian.servicedesk.api: com.atlassian.servicedesk:jira-servicedesk-api
com.atlassian.servicedesk.api.approval - package com.atlassian.servicedesk.api.approval
com.atlassian.servicedesk.api.comment - package com.atlassian.servicedesk.api.comment
com.atlassian.servicedesk.api.customer - package com.atlassian.servicedesk.api.customer
com.atlassian.servicedesk.api.event - package com.atlassian.servicedesk.api.event
com.atlassian.servicedesk.api.feedback - package com.atlassian.servicedesk.api.feedback
com.atlassian.servicedesk.api.field - package com.atlassian.servicedesk.api.field
com.atlassian.servicedesk.api.field.impl - package com.atlassian.servicedesk.api.field.impl
com.atlassian.servicedesk.api.info - package com.atlassian.servicedesk.api.info
com.atlassian.servicedesk.api.license - package com.atlassian.servicedesk.api.license
com.atlassian.servicedesk.api.notification - package com.atlassian.servicedesk.api.notification
com.atlassian.servicedesk.api.organization - package com.atlassian.servicedesk.api.organization
com.atlassian.servicedesk.api.permission - package com.atlassian.servicedesk.api.permission
com.atlassian.servicedesk.api.portal - package com.atlassian.servicedesk.api.portal
com.atlassian.servicedesk.api.portal.login - package com.atlassian.servicedesk.api.portal.login
com.atlassian.servicedesk.api.project.creation - package com.atlassian.servicedesk.api.project.creation
com.atlassian.servicedesk.api.queue - package com.atlassian.servicedesk.api.queue
com.atlassian.servicedesk.api.request - package com.atlassian.servicedesk.api.request
com.atlassian.servicedesk.api.request.participant - package com.atlassian.servicedesk.api.request.participant
com.atlassian.servicedesk.api.request.transition - package com.atlassian.servicedesk.api.request.transition
com.atlassian.servicedesk.api.request.type - package com.atlassian.servicedesk.api.request.type
com.atlassian.servicedesk.api.requesttype - package com.atlassian.servicedesk.api.requesttype
com.atlassian.servicedesk.api.sla.condition - package com.atlassian.servicedesk.api.sla.condition
com.atlassian.servicedesk.api.sla.event - package com.atlassian.servicedesk.api.sla.event
com.atlassian.servicedesk.api.sla.info - package com.atlassian.servicedesk.api.sla.info
com.atlassian.servicedesk.api.sla.metrics - package com.atlassian.servicedesk.api.sla.metrics
com.atlassian.servicedesk.api.user - package com.atlassian.servicedesk.api.user
com.atlassian.servicedesk.api.util.expansion - package com.atlassian.servicedesk.api.util.expansion
com.atlassian.servicedesk.api.util.paging - package com.atlassian.servicedesk.api.util.paging
com.atlassian.servicedesk.spi - package com.atlassian.servicedesk.spi: com.atlassian.servicedesk:jira-servicedesk-api
com.atlassian.servicedesk.spi.email.attachment - package com.atlassian.servicedesk.spi.email.attachment
com.atlassian.servicedesk.spi.email.replystripping - package com.atlassian.servicedesk.spi.email.replystripping
com.atlassian.servicedesk.spi.sla.condition - package com.atlassian.servicedesk.spi.sla.condition
combine(Object...) - Static method in class com.atlassian.servicedesk.api.util.expansion.Expansion: Creates an Expansion made up of the given parts.
comment() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters: Get the comment
comment(String) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Comment to add during the transition
contentEquals(byte[]) - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.AttachmentContent: Checks that the contents of this attachment are equal to the contents of the given byte source.
create(int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
create(int, int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
create(PagedRequest, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
createCustomer(ApplicationUser, CustomerCreateParameters) - Method in interface com.atlassian.servicedesk.api.customer.CustomerService: Creates a Jira Service Management customer.
createCustomerRequest(ApplicationUser, CustomerRequestCreateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a customer request using the given parameter
createOrganization(ApplicationUser, CreateOrganizationParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Creates a new customer organization.
CreateOrganizationParameters - Interface in com.atlassian.servicedesk.api.organization: Information supplied to OrganizationService.createOrganization(com.atlassian.jira.user.ApplicationUser, com.atlassian.servicedesk.api.organization.CreateOrganizationParameters) to create a new organization
CreateOrganizationParameters.Builder - Interface in com.atlassian.servicedesk.api.organization
createRequestType(ApplicationUser, RequestTypeCreateParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Create a new RequestType using the provided RequestTypeCreateParameters.
createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Create a new service project comment with the provided ApplicationUser as the author
currentStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: Current status of the customer request
CustomerContextService - Interface in com.atlassian.servicedesk.api.customer: A service project customer context allows any "named user" access to Jira Service Management and Jira Platform services.
CustomerCreateParameters - Interface in com.atlassian.servicedesk.api.customer: Information supplied to CustomerService.createCustomer(com.atlassian.jira.user.ApplicationUser, com.atlassian.servicedesk.api.customer.CustomerCreateParameters) to create a new customer
CustomerCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.customer
CustomerNotificationSubscriptionService - Interface in com.atlassian.servicedesk.api.notification: Service that can be used for Customer Notification subscription operations.
customerOrganization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
CustomerOrganization - Interface in com.atlassian.servicedesk.api.organization: Representation of an organization
customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery: The ID of the Issue backing theCustomerRequest whose participants will be returned
customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters
customerRequest(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder: Set the CustomerRequest to modify participants
customerRequest(Long) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
CustomerRequest - Interface in com.atlassian.servicedesk.api.request: A customer request in a service project
CustomerRequest.CustomerRequestStatus - Interface in com.atlassian.servicedesk.api.request: Status of a customer request
customerRequestChannelSource() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: The source channel from which the request is created
customerRequestChannelSource(CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: The request channel source from which the request is created
CustomerRequestChannelSource - Class in com.atlassian.servicedesk.api.request: The source channel from which the CustomerRequest created.
CustomerRequestChannelSourceI18nService - Interface in com.atlassian.servicedesk.api.request
CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName - Interface in com.atlassian.servicedesk.api.request: Render of a CustomerRequestChannelSource
CustomerRequestCreateMeta - Interface in com.atlassian.servicedesk.api.field: Present a list of fields used to create a customer request.
CustomerRequestCreateParameters - Interface in com.atlassian.servicedesk.api.request: Parameters to create an CustomerRequest
CustomerRequestCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.request
CustomerRequestIssueQuery - Interface in com.atlassian.servicedesk.api.request: Parameters to query CustomerRequest
CustomerRequestIssueQuery.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct CustomerRequestIssueQuery
CustomerRequestQuery - Interface in com.atlassian.servicedesk.api.request: Parameters to query CustomerRequest which a user has access to.
CustomerRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct the CustomerRequestQuery.
CustomerRequestQuery.REQUEST_OWNERSHIP - Enum Class in com.atlassian.servicedesk.api.request
CustomerRequestQuery.REQUEST_STATUS - Enum Class in com.atlassian.servicedesk.api.request
CustomerRequestStatusQuery - Interface in com.atlassian.servicedesk.api.request: Parameters to query CustomerRequest.CustomerRequestStatus of a CustomerRequest
CustomerRequestStatusQuery.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct the CustomerRequestStatusQuery.
CustomerRequestType - Interface in com.atlassian.servicedesk.api.request.type: A value that can be used within Jira's Custom Field and Issue APIs, when want to set a value for the Customer Request Type custom field, that is created by Jira Service Management
CustomerRequestTypeQuery - Interface in com.atlassian.servicedesk.api.request.type: Query to search for CustomerRequestType
CustomerRequestTypeQuery.Builder - Interface in com.atlassian.servicedesk.api.request.type: Builder to construct the CustomerRequestTypeQuery.
CustomerRequestTypeService - Interface in com.atlassian.servicedesk.api.request.type: Provides access to CustomerRequestType
CustomerRequestUpdateParameters - Interface in com.atlassian.servicedesk.api.request: Parameters to update an CustomerRequest
CustomerRequestUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct the CustomerRequestUpdateParameters
CustomerService - Interface in com.atlassian.servicedesk.api.customer
CustomerTransition - Interface in com.atlassian.servicedesk.api.request.transition: Customer transition configuration.
CustomerTransitionExecutionParameters - Interface in com.atlassian.servicedesk.api.request.transition: Defines the infomation required to execute a customer transition
CustomerTransitionExecutionParameters.Builder - Interface in com.atlassian.servicedesk.api.request.transition: Builder for customer transition execution parameters.
CustomerTransitionQuery - Interface in com.atlassian.servicedesk.api.request.transition: Parameters to query available CustomerTransition of a CustomerRequest
CustomerTransitionQuery.Builder - Interface in com.atlassian.servicedesk.api.request.transition: Builder to construct the CustomerTransitionQuery.
CustomerTransitionService - Interface in com.atlassian.servicedesk.api.request.transition: Used to allow a customer to transition a CustomerRequest
customField() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
customField(CustomField) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder

D

DEFAULT_THINGS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: If no limit is specified, then we use this value
DefaultPagingLimits - Class in com.atlassian.servicedesk.api.util.paging: Paging has limits and here they are.
DefaultPagingLimits() - Constructor for class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits
delete(ApplicationUser, Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Deletes a customer organization if the user is a Jira admin and an agent.
DELETED - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityStatus
deleteQueue(ApplicationUser, int, int) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Delete Queue for the given id
deleteRequestType(ApplicationUser, RequestTypeDeleteParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Delete a RequestType with using the provided RequestTypeDeleteParameters.
description() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: Description of the field
description() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Optional description of this RequestType.
description() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters: Optional description of this RequestType.
description(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
description(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters.Builder

E

email(String) - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters.Builder
EMAIL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created by Jira Service Management's email to create function
empty(boolean) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Returns an empty PagedResponse with the specified hasNextPage flag
empty(boolean, LimitedPagedRequest) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Returns an empty PagedResponse
empty(boolean, PagedRequest) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Returns an empty PagedResponse
EMPTY - Static variable in class com.atlassian.servicedesk.api.util.expansion.Expansions
equals(Object) - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
equals(Object) - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
equals(Object) - Method in class com.atlassian.servicedesk.api.field.FieldId
equals(Object) - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
equals(Object) - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
equals(Object) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
equals(Object) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
equals(Object) - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
evaluate(Issue, SLAChangeEvent) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Evaluate the condition for a given issue and event
evaluate(Issue, SLAChangeEvent) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Evaluate the condition for a given issue and event
evaluateFromIssueHistory(Issue, DateTime, DateTime) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Digs through issue history after a given moment in time when the condition matched the issue.
evaluateFromIssueHistory(Issue, DateTime, DateTime) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Digs through issue history after a given moment in time when the condition matched the issue.
ExceptionMessage - Class in com.atlassian.servicedesk.api: Message returned inside of a ServiceDeskServiceException Contains an error key and a translated error message based on the language settings of the Jira Application.
ExceptionMessage(String, String) - Constructor for class com.atlassian.servicedesk.api.ExceptionMessage
executeCustomerTransition(ApplicationUser, CustomerTransitionExecutionParameters) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService: Executes a CustomerTransition for a CustomerRequest
Expansion - Class in com.atlassian.servicedesk.api.util.expansion: Represents a property on a model object and the sub-properties of that property that should be filled in by the service when returning the model object.
Expansion(String) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansion
Expansion(String, Expansions) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansion
Expansions - Class in com.atlassian.servicedesk.api.util.expansion: Represents a collection of Expansion' properties on a model object should be filled in by the service when returning the model object.
Expansions(Expansion...) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansions
Expansions(Iterable<Expansion>) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansions
ExpansionsParser - Class in com.atlassian.servicedesk.api.util.expansion: Converts Expansions to and from a String for use with REST calls say.
ExpansionsParser() - Constructor for class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

F

fieldId() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: The ID of the field
FieldId - Class in com.atlassian.servicedesk.api.field: Represents a JIRA Field.getId() instance
FieldInputValue - Class in com.atlassian.servicedesk.api.field: Represents a value passed in via the API when creating a Request.
fields(List<String>) - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters.Builder
fields(List<String>) - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters.Builder
fieldValue(FieldId, FieldInputValue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Add a pair field and its value
fieldValues() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: A map of FieldId and their FieldInputValues used when creating the request.
fieldValues(Map<FieldId, FieldInputValue>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set fields and values
filteredPageResponse(LimitedPagedRequest, List<T>, Predicate<? super T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Reduces a list of items for a limited request by the predicate provided.
filterHidden(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to request types that are not hidden (eg, have no groups)
findFirst() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
findFirst() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
ForbiddenException - Exception in com.atlassian.servicedesk.api: An Exception thrown by Jira Service Management indicating that a particular action can not be performed by the current user.
ForbiddenException(ExceptionMessage) - Constructor for exception com.atlassian.servicedesk.api.ForbiddenException
ForbiddenException(ExceptionMessage, Throwable) - Constructor for exception com.atlassian.servicedesk.api.ForbiddenException
forJIRA() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser: The user value can be NOT BE NULL from a CheckUser instance (as opposed to a SDUser instance)
forJIRA() - Method in interface com.atlassian.servicedesk.api.user.SDUser: Casts a Jira Service Management user instance to Jira user instance.
forKey(String) - Static method in enum class com.atlassian.servicedesk.api.approval.ApprovalDecisionType
format(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService.DurationFormatter: Formats the duration into a friendly format
formatShort(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService.DurationFormatter: Formats the duration into a short friendly format
from(Iterable<T>, boolean) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: A builder of PagedResponse's that starts with the specified list
fromSingle(boolean, T) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: A builder of PagedResponse's that starts with the single element
fullName(String) - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters.Builder

G

getAllHitConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get all conditions applicable for a given project
getAllMatchConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get all conditions applicable for a given project
getAllowlist() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermission: Get the allowlist of permissions for this request type.
getApprovalById(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return an Approval for a given approvalId or AnError if: - user does not have permission to view issue in customer portal context - Approval was not found for the given approvalId
getApprovalCommentConfig(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return an ApprovalCommentConfig for a given approvalId or AnError if: - user does not have permission to view issue in customer portal context - Approval was not found for the given approvalId
getApprovalCondition() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Gets condition object which encapsulate type of condition and level of accomplishment
getApprovals(ApplicationUser, ApprovalQuery) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Retrieve a page of Approval of a particular ApprovalQuery
getApproverDecision() - Method in interface com.atlassian.servicedesk.api.approval.Approver: Get decision of Approver
getApprovers(ApplicationUser, Approval) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return a list of Approver for a given approval
getApproverUser() - Method in interface com.atlassian.servicedesk.api.approval.Approver: Get ApplicationUser of Approver
getAttachmentContent() - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.Attachment: A basic representation of the actual attachment content.
getAttachments() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
getAvatarUrl() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityDTO
getBannerBackgroundColor() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the banner background colour hexadecimal code.
getBannerImageUrl() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the banner background image relative URL.
getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getBreachTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getBugFixVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
getBuildChangeSet() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getBuildDate() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getButtonBackgroundColor() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the button background colour hexadecimal code.
getButtonTextColor() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the button text colour hexadecimal code.
getById(ApplicationUser, Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Gets customer organization by ID if user is an agent or a member of the organization.
getChangeItemForField(String) - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: One of the changes (multi valued field) of the given field in the event, if the given fieldName equals the name of one of the ChangeItemBean in the event the old and the new value do not equal (don't have the same value and are not both null)
getChangeItems() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The changes that were made to the issue with the action that caused the event.
getCheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Helper method to wrap getCurrentUserByType[CheckedUser].
getComment() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalComment
getComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
getComment() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
getComment() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The comment of the originating event or empty.
getCommentsOfRequest(ApplicationUser, ServiceDeskCommentQuery) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Retrieve a page of ServiceDeskComment of a particular CustomerRequest
getCompletedCycles() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getCompletedDate() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalDecision
getConditionType() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalCondition
getConditionValue() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalCondition
getContentId() - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.Attachment: The content id of the attachment.
getContentType() - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.Attachment: The content type of the attachment.
getCreatedDate() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Creation date of Approval
getCustomerPortalLink() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken: Provide the URI that a customer can follow to view Request Feedback form for this issue in customer portal.
getCustomerRequest(ApplicationUser, CustomerRequestIssueQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Retrieve a CustomerRequest that matches the issueID
getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService: Retrieve the CustomerRequestCreateMeta which can be used to create a CustomerRequest.
getCustomerRequests(ApplicationUser, CustomerRequestQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Retrieve a page of CustomerRequest that satisfies the query parameters
getCustomerRequestStatus(ApplicationUser, CustomerRequestStatusQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Retrieve a page of CustomerRequest.CustomerRequestStatus of a CustomerRequest by chronological order in which the status transition taken place
getCustomerRequestType(UncheckedUser, CustomerRequestTypeQuery) - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeService: Given a CustomerRequestTypeQuery and UncheckedUser then return the custom field value representation, if the user has access to the Request Type.
getCustomerTransitions(ApplicationUser, CustomerTransitionQuery) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService: Retrieves a list of available CustomerTransition
getCustomFieldId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric: Returns the id of the custom field corresponding to the time metric
getDateTime() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry: Get the date of this entry
getDbValue() - Method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType
getDbValue() - Method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeRestrictionStatus
getDecision() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Gets the final decision (including the core outcome and associated details).
getDecision() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalDecision
getDescription() - Method in interface com.atlassian.servicedesk.api.portal.Portal: Description of the portal
getDescription() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the description of the request type
getDisplayChannelSource(ApplicationUser, CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService
getDisplayName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityDTO
getDisplayName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntity: Get the display name of the entity that this permission applies to.
getDisplayName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getDurationFormatter() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService
getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getEmail() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters
getEmailAddress() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getEntityId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityDTO
getEntityType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityDTO
getEntries() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory: Get all match history entries, sorted by date
getExceptionMessages() - Method in exception com.atlassian.servicedesk.api.queue.QueueParametersValidationException
getFeedbackQuestion() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails: The question to ask when requesting feedback.
getFeedbackScale() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails: The scale to be used for providing feedback.
getFields() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getFields() - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters
getFields() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters
getFilename() - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher.Attachment: The filename of the attachment.
getFilterHidden() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to request types that are not hidden (eg, have no groups)
getFullName() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters
getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getGroups() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: The RequestTypeGroup that this RequestType belongs to.
getHelpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Get the help text which provides instruction on how to use the request type.
getHistory(Issue, DateTime) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Digs through issue history to reconstruct when the condition matched the issue.
getHistory(Issue, DateTime) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Digs through issue history to reconstruct when the condition matched the issue.
getHitCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get a condition by id.
getHits() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory: Get the list of hits, sorted by date.
getIconId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: The id of the icon associated with this request type.
getId() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Id of Approval
getId() - Method in interface com.atlassian.servicedesk.api.organization.CustomerOrganization: Get Id of CustomerOrganization
getId() - Method in interface com.atlassian.servicedesk.api.portal.Portal: Id of the Portal
getId() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the id of the request type
getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntity: Get the id of this permission entity.
getId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
getId() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric: Returns the id of the time metric
getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Get the unique id for this condition
getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Get the unique id for this condition
getInfo(ApplicationUser, SlaInformationQuery) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService: This will return information about an issue's SLAs based on the query parameters
getIssue() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
getIssue() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails: The issue that this token was requested for
getIssue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: The backing Issue of this request
getIssue() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The issue that is involved in the originating event.
getIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getIssueId() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Issue Id the Approval associated with
getIssueTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the id of the IssueType that is associated with this request type
getJql() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getJql() - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters
getJql() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters
getKey() - Method in class com.atlassian.servicedesk.api.ExceptionMessage
getKey() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getLicense() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService: Gets the ServiceDeskLicense for instance
getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest
getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
getLocale() - Method in interface com.atlassian.servicedesk.api.user.SDUser
getLogoUrl() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the global logo image relative URL.
getMajorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
getMatchCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get a condition by id.
getMatchEvent() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry: Get the match event of this entry
getMaxLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
getMaxLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
getMessage() - Method in class com.atlassian.servicedesk.api.ExceptionMessage
getMessage() - Method in exception com.atlassian.servicedesk.api.ServiceDeskServiceException
getMessageKey() - Method in exception com.atlassian.servicedesk.api.ServiceDeskServiceException
getMinorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
getName() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Name of Approval
getName() - Method in interface com.atlassian.servicedesk.api.organization.CustomerOrganization: Get name of CustomerOrganization
getName() - Method in interface com.atlassian.servicedesk.api.portal.Portal: Name of the portal
getName() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getName() - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters
getName() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters
getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets name of the request type
getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
getName() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getName() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric: Returns the name of the time metric
getName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getName(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricCondition: Get the name of this condition
getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Get the name of this condition
getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Get the name of this condition
getOngoingCycle() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getOrder() - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters
getOrder() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters
getOrder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
getOrganizations(ApplicationUser, OrganizationsQuery) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Returns a list of organizations in the Jira instance based on query parameters.
getOriginalTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Title of the underlying transition
getOverrideTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Configured title override.
getOverrideTransitionSubmitName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Configured submit name override.
getPagedRequest() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
getPagedRequest() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
getPasswordResetPageUrl() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the relative URL to the forgot password page when supported.
getPaused() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getPermissionEntityId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntity: Get the id of the entity that this permission applies to.
getPermissionEntityType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntity: Get the type of entity that this permission applies to.
getPlatformVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getPortalForId(int) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager: Returns the Portal associated with the given portal id.
getPortalForId(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.portal.PortalService: Returns the Portal associated with the given portal id.
getPortalForProject(Project) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager: Returns Portal associated with the given Project.
getPortalForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.portal.PortalService: Returns the Portal associated with the given Project.
getPortalForServiceDesk(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.portal.PortalService: Returns the Portal associated with the given ServiceDesk.
getPortalForServiceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager: Returns the Portal associated with the given ServiceDesk.
getPortalId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the id of the portal that this request type belongs to
getPortalLoginAnnouncementMessage() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the portal login announcement message enriched with HTML.
getPortalLoginAnnouncementSubject() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the portal login announcement subject enriched with HTML.
getPortalLoginPageDataContext(HttpServletRequest) - Method in interface com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContextProvider: Returns a populated CustomerPortalLoginPageDataContext object depending on the HttpServletRequest provided.
getPortals(ApplicationUser, PagedRequest) - Method in interface com.atlassian.servicedesk.api.portal.PortalService: Return a PagedResponse of all of the portals
getPortals(PagedRequest) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager: Return a PagedResponse of all of the portals
getProject() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The project the originating event published in.
getProjectId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
getProjectName() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
getPropertyName() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
getQualifier() - Method in interface com.atlassian.servicedesk.api.info.Version
getQueueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters
getQueueLimitForProject() - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Gets the maximum number of queues allowed for a project
getQueues(ApplicationUser, QueueQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Get a page of Queue that satisfies the provided QueueQuery.
getRecipient() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails: The recipient that this token was requested for, who must also be the reporter of the issue
getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getRenderedName() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName: Display name of the channel source
getRequestFeedbackDetails(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.feedback.RequestFeedbackDetailsService: For a given user and issue, will return the details required for Request Feedback, if: Provided user is the reporter of the provided issue The issue is a valid request in a service project Request Feedback is enabled for the Issue
getRequestFeedbackToken() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails: The token details required to be able to add feedback on this request
getRequestParticipants(ApplicationUser, RequestParticipantQuery) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService: Get a page of ApplicationUser who satisfy the query parameters
getRequestsByQueue(ApplicationUser, QueueRequestQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Get a page of Issue belonging to the specified Queue
getRequestTypeId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: ID of the RequestType of this request
getRequestTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermission: Get the id of the request type that these permissions apply to.
getRequestTypePermission(int) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermissionService: Get the permissions for a request type.
getRequestTypes(ApplicationUser, RequestTypeQuery) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Retrieve a list of RequestType that satisfy the query parameters.
getResolutionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Id of the underlying transition
getRestrictedInfo() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getRestrictionStatus() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the restriction status(RequestTypeRestrictionStatus) of the request type which is default to RequestTypeRestrictionStatus.OPEN for backward compatibility.
getRestrictionStatusFilter() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to request types that match the restriction status filter.
getResults() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
getResults() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
getServiceDeskById(int) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager: Retrieve a ServiceDesk by its ID
getServiceDeskById(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Retrieve a ServiceDesk by its ID
getServiceDeskCommentById(ApplicationUser, Long) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Gets a ServiceDeskComment from a comment id.
getServiceDeskCommentByJiraComment(ApplicationUser, Comment) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Gets a ServiceDeskComment from an associated Comment.
getServiceDeskForPortal(ApplicationUser, Portal) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Returns the ServiceDesk associated with the given Portal
getServiceDeskForPortal(Portal) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager: Returns the ServiceDesk associated with the given Portal
getServiceDeskForProject(Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager: Returns the ServiceDesk associated with the given Project
getServiceDeskForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Returns the ServiceDesk associated with the given Project
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskDeletedEvent
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: ID of the parent ServiceDesk of this request
getServiceDesks(ApplicationUser, boolean, PagedRequest) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Returns a list of service projects a user can view, with an option to include archived service projects.
getServiceDesks(ApplicationUser, PagedRequest) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Returns a list of service projects a user can view.
getSignUpPageUrl() - Method in class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext: Returns the relative URL to the sign up page when sign up is enabled.
getSoftwareInfo(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.info.ServiceDeskSoftwareInfoService: Returns Jira Service Management software information
getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest: Index of the first item to include in the result set.
getStart() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest
getStart() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getStatus() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityDTO
getStatusId() - Method in interface com.atlassian.servicedesk.api.approval.Approval: The workflow status Id associated with Approval
getStopTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getSubExpansions() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
getSubExpansions(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
getTemporaryAttachmentIds() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalComment
getTime() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: Time the event was created.
getTime() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The created time of the originating event.
getTimeMetric(ApplicationUser, ServiceDesk, int) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService: Returns a time metric within a service project given its id
getTimeMetrics(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService: Returns all the time metrics defined for a service project
getToken() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken: The existing or newly generated token for this request feedback
getToolTip() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName: Tooltip of the channel source
getTransitionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Id of the underlying transition
getTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Transition title to be displayed to the customer.
getTransitionSubmitName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Submit name to be displayed to the customer.
getUncheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Helper method to wrap getCurrentUserByType[UncheckedUser].
getUnsubscribeCustomerNotificationUri(CheckedUser, Issue) - Method in interface com.atlassian.servicedesk.api.notification.CustomerNotificationSubscriptionService: Provides a URL that can be included in any customer email notifications.
getUser() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
getUsersInOrganization(ApplicationUser, UsersInOrganizationQuery) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Gets all the applicationUsers in a given organization.
getValue() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestType: The String representation for Customer Request Type custom field value
getVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getWithinCalendarHours() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
group() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to request types that belong to the specified RequestTypeGroup id
group(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to request types that belong to the specified RequestTypeGroup id
GROUP - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
GROUP - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType
groupIds() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Optional list of group ids for this RequestType
groupVisibility() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
groupVisibility(String) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

H

hasAgentLicense(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService: Checks whether the user has an agent license for instance.
hashCode() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
hashCode() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
hashCode() - Method in class com.atlassian.servicedesk.api.field.FieldId
hashCode() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
hashCode() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
hashCode() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
hashCode() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
hashCode() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
hasMore(boolean) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
hasNextPage() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse: Indicates whether the source has more results after this page.
hasNextPage() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
helpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Optional help text of this RequestType.
helpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters: Optional help text of this RequestType.
helpText(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
helpText(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters.Builder
HIT - Enum constant in enum class com.atlassian.servicedesk.api.sla.condition.HitEvent: The issue/event got a Hit on this evaluation.
HitConditionHistory - Interface in com.atlassian.servicedesk.api.sla.condition: Hit history returned by a hit condition
HitConditionHistoryBuilder - Class in com.atlassian.servicedesk.api.sla.condition: Builder for HitConditionHistory objects.
HitEvent - Enum Class in com.atlassian.servicedesk.api.sla.condition: Event returned by a HitCondition

I

i18NHelper() - Method in interface com.atlassian.servicedesk.api.user.SDUser
iconId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Optional iconId for this RequestType
iconId(Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
id() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
id(Integer) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
includeIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: Whether to include the number of issue belonging to Queue.
includeIssueCount(boolean) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder: Set whether to include issue count for the returned queues or not.
initCustomerContext(boolean) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: To be executed in order to begin a customer context from a request.
internalComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
internalComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
INVERSE_MATCH - Enum constant in enum class com.atlassian.servicedesk.api.sla.condition.MatchEvent: The issue currently does not match the given condition
isAdminAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the user is an agent with project admin permission.
isAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the user is an agent for the given service project.
isAnonymous() - Method in interface com.atlassian.servicedesk.api.user.SDUser
isCommentPublic() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalComment: Gets whether the comment is public or private.
isCommentsRequiredWhenApprove() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalCommentConfig
isCommentsRequiredWhenDecline() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalCommentConfig
isCreatedEvent() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: true, if the comment event is thrown during a comment creation.
isCustomer(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the ApplicationUser is a customer for the given com.atlassian.servicedesk.api.request.
isCustomer(ApplicationUser, CustomerRequest) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the ApplicationUser is a customer for the given com.atlassian.servicedesk.api.request.
isCustomerVisible() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric
isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory: Is the history empty
isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Is the history currently empty
isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory: Is the history empty?
isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Is the history currently empty
isEmpty() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
isGreaterThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is greater than the specified version
isGreaterThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is greater than if equal to the specified version
isInCustomerContext() - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
isInverseMatch() - Method in enum class com.atlassian.servicedesk.api.sla.condition.MatchEvent
isIssueCreatedEvent() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: Returns if the originating event is a issue created event.
isLessThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is less than the specified version
isLessThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is less than or equal to the specified version
isLicensedForUse() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
isLicenseValid() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense: Is the license valid
isMatch() - Method in enum class com.atlassian.servicedesk.api.sla.condition.MatchEvent
isPartOfIssueChange() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: true, if the comment event is part of an issue edit/bulk edit operation (at least one of the issue fields changed).
isPublic() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment: Gets whether the comment is public or private.
isSendMail() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: true, if an email should be send because of this event.
isSubscribedCustomerNotifications(CheckedUser, Issue) - Method in interface com.atlassian.servicedesk.api.notification.CustomerNotificationSubscriptionService: Given a user and issue, return whether user should be sent new customer notifcations.
issue() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery: This is currently the only supported query param for ApprovalQuery
issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestIssueQuery: Retrieval of the CustomerRequest backed by this Issue.
issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery: ID of the backing Issue of the CustomerRequest
issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters: The CustomerRequest being updated, backed by this Issue
issue() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery: The backing Issue id of the CustomerRequest
issue() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Retrieve a specific RequestType associated to the customer request backed by this Issue, if any.
issue() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery: The issue id is always required to query SLA information
issue(long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestIssueQuery.Builder
issue(long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
issue(Issue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
issue(Long) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
issue(Long) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
issue(Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Retrieve a specific RequestType associated to the customer request backed by this Issue, if any.
issue(Long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder: Deprecated.
use SlaInformationQuery.Builder.issueObject(Issue) instead.
issueObject() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery: The issue object is recommended to query SLA information
issueObject(Issue) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder: IssueObject is used to query SLA information.
issueType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: The underlying IssueType of this RequestType.
issueType(IssueType) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
isSystemDecided() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalDecision
isValid() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to only request types that are valid.
isValid(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to only request types that are valid.
iterator() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

J

JIRA - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which Issue's are created via JIRA
jql(String) - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters.Builder
jql(String) - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters.Builder

L

label() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
label() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue: The display of this field value
label(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
label(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
LimitedPagedRequest - Interface in com.atlassian.servicedesk.api.util.paging: A PagedRequest guaranteed to have a limit capped to a developer provided value rather than a user provided value.
LimitedPagedRequestImpl - Class in com.atlassian.servicedesk.api.util.paging
LimitedPagedRequestImpl(int, int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
LimitedPagedRequestImpl(PagedRequest, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

M

map(Function<T, M>) - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse: Allows you to map a paged response of T into M
map(Function<T, M>) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
MATCH - Enum constant in enum class com.atlassian.servicedesk.api.sla.condition.MatchEvent: The issue currently matches the given condition
MatchConditionHistory - Interface in com.atlassian.servicedesk.api.sla.condition: Match history returned by a match condition.
MatchConditionHistory.Entry - Interface in com.atlassian.servicedesk.api.sla.condition: History entry.
MatchConditionHistoryBuilder - Class in com.atlassian.servicedesk.api.sla.condition: Reconstructed history data for the given condition
MatchEvent - Enum Class in com.atlassian.servicedesk.api.sla.condition: Event returned by match conditions
MAX_COMMENT_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of comments that will ever be returned
MAX_CUSTOMER_REQUEST_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of customer request entries that will ever be returned
MAX_CUSTOMER_REQUEST_STATUS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of customer request status entries that will ever be returned
MAX_CUSTOMER_REQUEST_TRANSITIONS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of customer request transitions entries that will ever be returned
MAX_GENERAL_THINGS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of general entries that will ever by returned
MAX_PARTICIPANTS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of request participant entries that will ever be returned
MAX_REQUEST_TYPES_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of requesttypes entries that will ever be returned
MAX_SERVICE_DESKS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of service project entries that will ever be returned
merge(Expansion[]) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
merge(Expansions) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
migrateExistingProject(ApplicationUser, MigrateProjectParameters) - Method in interface com.atlassian.servicedesk.api.project.creation.ServiceDeskCreationService: Migrates an existing project to be a service project.
MigrateProjectParameters - Interface in com.atlassian.servicedesk.api.project.creation
MigrateProjectParameters.Builder - Interface in com.atlassian.servicedesk.api.project.creation: Builder to construct the MigrateProjectParameters
migrateProjectParametersBuilder() - Method in interface com.atlassian.servicedesk.api.project.creation.ServiceDeskCreationService: Create a MigrateProjectParameters.Builder

N

name() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: Display name of the field as per RequestType basic
name() - Method in interface com.atlassian.servicedesk.api.organization.CreateOrganizationParameters
name() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Name of this RequestType.
name() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters: Name of this RequestType.
name(String) - Method in interface com.atlassian.servicedesk.api.organization.CreateOrganizationParameters.Builder
name(String) - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters.Builder
name(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
name(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters.Builder
newBuilder() - Static method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Create a new HitConditionHistoryBuilder.
newBuilder() - Static method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Create a new builder for a match history
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Return a new ServiceDeskCommentCreateParameters.Builder to build parameter to create comments
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.customer.CustomerService: Returns a new CustomerCreateParameters.Builder to build CustomerCreateParameters
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Returns a new CreateOrganizationParameters.Builder to build CreateOrganizationParameters
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a builder to build CustomerRequestCreateParameters
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
newDeleteBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
newExecuteParameterBuilder() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService
newInfoQueryBuilder() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService: Create a builder to build SlaInformationQuerys
newIssueQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Get the builder to build CustomerRequestIssueQuery
newOrganizationServiceDeskUpdateParametersBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
newOrganizationsQueryBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService: Create a builder to build RequestTypeFieldQuery
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Get the builder to build CustomerRequestQuery
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeService: Create a builder to build CustomerRequestTypeQuery
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
newQueueCreateParameterBuilder(int, String) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Get a new QueueCreateParameters builder.
newQueueQueryBuilder() - Method in interface com.atlassian.servicedesk.api.queue.QueueService
newQueueRequestQueryBuilder() - Method in interface com.atlassian.servicedesk.api.queue.QueueService
newQueueUpdateParameterBuilder(int, int) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Get a new QueueUpdateParameters builder.
newStatusQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a builder to build CustomerRequestStatusQuery
newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService
newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a builder to build CustomerRequestUpdateParameters
newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
newUsersInOrganizationQuery() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
newUsersOrganizationUpdateParametersBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
NO_HIT - Enum constant in enum class com.atlassian.servicedesk.api.sla.condition.HitEvent: The issue/event got a Hit on this evaluation.
NoExceptionsCallable<V> - Interface in com.atlassian.servicedesk.api.customer: Callable replacement that doesn't throw checked Exceptions
NoSuchEntityException - Exception in com.atlassian.servicedesk.api: A generic exception thrown by Jira Service Management when an Entity required for an operation can't be found
NoSuchEntityException(ExceptionMessage) - Constructor for exception com.atlassian.servicedesk.api.NoSuchEntityException
NoSuchEntityException(ExceptionMessage, Throwable) - Constructor for exception com.atlassian.servicedesk.api.NoSuchEntityException

O

ONE - Static variable in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest: A page request of 1 thing
OPEN - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeRestrictionStatus: The request type is open to all customers.
OPEN_REQUESTS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS
order(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueCreateParameters.Builder
order(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueUpdateParameters.Builder
organization() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters
organization() - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery: To query for a specified CustomerOrganization
organization() - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters
organization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
organization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters.Builder
ORGANIZATION - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
ORGANIZATION - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType
OrganizationService - Interface in com.atlassian.servicedesk.api.organization
OrganizationServiceDeskUpdateParameters - Interface in com.atlassian.servicedesk.api.organization
OrganizationServiceDeskUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.organization: Builder to construct the OrganizationServiceDeskUpdateParameters.
OrganizationsQuery - Interface in com.atlassian.servicedesk.api.organization: Information supplied to OrganizationService.getOrganizations(com.atlassian.jira.user.ApplicationUser, com.atlassian.servicedesk.api.organization.OrganizationsQuery) to query for organizations
OrganizationsQuery.Builder - Interface in com.atlassian.servicedesk.api.organization
overrideSecurity() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestIssueQuery: Use this to retrieve a CustomerRequest without checking the permission of the user executing this request
overrideSecurity() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
overrideSecurity() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery: Use this to retrieve SLA data ignoring the permissions of the requesting user
overrideSecurity(boolean) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestIssueQuery.Builder
OWNED_REQUESTS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP

P

paged(int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest: A page request of the specified start and limit
pagedRequest() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery
pagedRequest() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
pagedRequest() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery
pagedRequest() - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery: To query a page LimitedPagedRequest
pagedRequest() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: Pagination control.
pagedRequest() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery: Pagination parameter
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: To request a page of CustomerRequest
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery: To request a page of CustomerRequest.CustomerRequestStatus
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery: Pagination query
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery: To request a page of CustomerTransition
pagedRequest() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: To query a page LimitedPagedRequest of RequestType
pagedRequest() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: To query a page PagedRequest of RequestType
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
PagedRequest - Interface in com.atlassian.servicedesk.api.util.paging: Specifies the pagination requirements of a request.
PagedResponse<T> - Interface in com.atlassian.servicedesk.api.util.paging: A response to a paged request, used in pagination.
PagedResponseImpl<T> - Class in com.atlassian.servicedesk.api.util.paging: A wrapper around a list of content.
PagedResponseImpl(PagedResponseImpl.Builder<T>) - Constructor for class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
PagedResponseImpl.Builder<T> - Class in com.atlassian.servicedesk.api.util.paging: Builds PagedResponse's of T
pageRequest(LimitedPagedRequest) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
pageRequest(PagedRequest) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
parse(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a string representation of a collection of Expansions back into an Expansion array.
parse(String...) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser
parseAsExpansions(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a string representation of a collection of Expansions into an Expansions instance.
parseAsExpansions(List<String>) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts list of string representations of Expansions into an Expansions instance.
parseSingle(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a string representation of a single Expansion back into an Expansion.
parseWithPrefix(String, String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser
PARTICIPATED_REQUESTS - Enum constant in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
Portal - Interface in com.atlassian.servicedesk.api.portal
PORTAL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created on a service project's customer portal
PortalLoginPageDataContext - Class in com.atlassian.servicedesk.api.portal.login: An object that represents the data context useful to display the login page in the customer portal.
PortalLoginPageDataContext(String, String, String, String, String, String, String, String, String) - Constructor for class com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContext
PortalLoginPageDataContextProvider - Interface in com.atlassian.servicedesk.api.portal.login: Provides a populated PortalLoginPageDataContext object useful to display the login page in the customer portal.
PortalManager - Interface in com.atlassian.servicedesk.api.portal: Provides access to Portal objects without permission checks.
PortalService - Interface in com.atlassian.servicedesk.api.portal: Provides access to Portal objects.
prepend(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions: Create a new Expansions that prepends the propertyName to the path of all expansions represented in this Expansions object.
project() - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters: The project Project to create a service project on
project(Project) - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters.Builder
projectRoleVisibility() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
projectRoleVisibility(Long) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
publicComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters: Required parameter to indicate the Comment's visibility.
publicComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
publicComment(boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
publicComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
PublicSoftwareInfo - Interface in com.atlassian.servicedesk.api.info: Information about Jira Service Management that is available to anyone

Q

Queue - Interface in com.atlassian.servicedesk.api.queue: Represents a logical queue of Issue in Jira Service Management
QueueCreateParameters - Interface in com.atlassian.servicedesk.api.queue: Parameters to create Queue.
QueueCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.queue: Builder to construct the QueueCreateParameters.
queueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: Optionally filter search result to a specific Queue by its ID.
queueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery: ID of an existing Queue whose issues will be returned
queueId(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
queueId(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
QueueParametersValidationException - Exception in com.atlassian.servicedesk.api.queue: An exception class containing all queue create or update validation errors.
QueueParametersValidationException(List<ExceptionMessage>) - Constructor for exception com.atlassian.servicedesk.api.queue.QueueParametersValidationException
QueueParametersValidationException(List<ExceptionMessage>, Throwable) - Constructor for exception com.atlassian.servicedesk.api.queue.QueueParametersValidationException
QueueQuery - Interface in com.atlassian.servicedesk.api.queue: Parameters to query Queue that a user can see.
QueueQuery.Builder - Interface in com.atlassian.servicedesk.api.queue: Builder to construct the QueueQuery.
QueueRequestQuery - Interface in com.atlassian.servicedesk.api.queue: Parameters to query Issue inside an existing Queue.
QueueRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.queue: Builder to construct the QueueRequestQuery.
QueueService - Interface in com.atlassian.servicedesk.api.queue: Provide access to Queue objects and their issues
QueueUpdateParameters - Interface in com.atlassian.servicedesk.api.queue: Parameters to update Queue.
QueueUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.queue: Builder to construct the QueueUpdateParameters.

R

raiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: Optional ApplicationUser's username to create the customer request on behalf of.
raiseOnBehalfOf(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the user to create this customer request on behalf of himself / herself
raiseOnBehalfOf(Optional<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the user to create this customer request on behalf of himself / herself
REJECTED - Enum constant in enum class com.atlassian.servicedesk.api.approval.ApprovalDecisionType
REMOVED - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityStatus
removeOrganizationFromServiceDesk(ApplicationUser, OrganizationServiceDeskUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Removes an organization from a service project if the user is an agent of that service project.
removeRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService: Remove a list ApplicationUser as participant from a given CustomerRequest.
removeUsersFromOrganization(ApplicationUser, UsersOrganizationUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Removes users from a specified organization.
reorderQueues(ApplicationUser, int, List<Integer>) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Reorder the list of Queue for a given service project
request() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters: Get the request
request(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Set the request to execute the transition on
RequestFeedbackDetails - Class in com.atlassian.servicedesk.api.feedback: The return type that wraps all required data for a Jira Service Management Request Feedback token and link
RequestFeedbackDetails(ApplicationUser, Issue, String, RequestFeedbackToken, int) - Constructor for class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
RequestFeedbackDetailsService - Interface in com.atlassian.servicedesk.api.feedback: Provide a way to get access to the Request Feedback details that can be used with email notifications.
RequestFeedbackToken - Class in com.atlassian.servicedesk.api.feedback: The return type that wraps all required data for a Request Feedback token and link
RequestFeedbackToken(String, URI) - Constructor for class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery: Use this requestOverrideSecurity flag to execute query without checking permission of the user executing this request
requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Use this requestOverrideSecurity flag to execute query without checking permission of the user executing this request.
requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery.Builder: Use this requestOverrideSecurity flag to execute query without checking permission of the user executing this request
requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Use this requestOverrideSecurity flag to execute query without checking permission of the user executing this request
requestOwnership() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Limited result customer requests to those which are raised by executing user, or requests he participated in, or both
requestOwnership(CustomerRequestQuery.REQUEST_OWNERSHIP) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestParticipant(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder: Add a single ApplicationUser as participant.
requestParticipant(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Add a participant into this customer request
RequestParticipantQuery - Interface in com.atlassian.servicedesk.api.request.participant: Parameters to query ApplicationUser participating in a CustomerRequest
RequestParticipantQuery.Builder - Interface in com.atlassian.servicedesk.api.request.participant: Builder to construct the RequestParticipantQuery.
requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: Optional list of ApplicationUser's username of participants on this customer request Note: the function is dependent on executing user's permission, refer to RequestTypeFieldService.getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) to test the capability
requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters
requestParticipants(Optional<Set<String>>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set a list participants into this customer request
requestParticipants(Set<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder: Add multiple ApplicationUser as participants
requestParticipants(Set<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set a list participants into this customer request
RequestParticipantService - Interface in com.atlassian.servicedesk.api.request.participant: Used to perform actions on ApplicationUser who participates in a CustomerRequest
RequestParticipantUpdateParameters - Interface in com.atlassian.servicedesk.api.request.participant: Contains parameters to add/remove participants to an existing request
RequestParticipantUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request.participant: Use this RequestParticipantUpdateParameters.Builder to construct an instance of RequestParticipantUpdateParameters
requestStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Limit result customer requests to those are open, closed, or both
requestStatus(CustomerRequestQuery.REQUEST_STATUS) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: The parent RequestType of this field
requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery: ID of parent RequestType of which the RequestTypeField's belong to
requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: RequestType of the request
requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Use this CustomerRequestQuery.requestType() in combination with CustomerRequestQuery.serviceDesk() to narrow the query to the CustomerRequest's that belong to a RequestType
requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters: The new RequestType to be updated into the CustomerRequest
requestType() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery: Use this RequestType to retrieve a specific CustomerRequestType.
requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters: The id of this RequestType.
requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Use this RequestType and ServiceDesk to retrieve a specific RequestType
requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters: The id of this RequestType.
requestType(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the request type
requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery.Builder: Use this RequestType's to retrieve a specific CustomerRequestType
requestType(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters.Builder
requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Use this RequestType's requestType and ServiceDesk to retrieve a specific RequestType
requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters.Builder
RequestType - Interface in com.atlassian.servicedesk.api.requesttype
RequestTypeAllowedEntityDTO - Interface in com.atlassian.servicedesk.api.requesttype
RequestTypeAllowedEntityStatus - Enum Class in com.atlassian.servicedesk.api.requesttype: The status of an entity that is allowed to be used in a request type.
RequestTypeCreateParameters - Interface in com.atlassian.servicedesk.api.requesttype: Parameters to create a new RequestType for a specific ServiceDesk.
RequestTypeCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Builder to instantiate RequestTypeCreateParameters.
RequestTypeDeleteParameters - Interface in com.atlassian.servicedesk.api.requesttype: Parameters to delete a RequestType.
RequestTypeDeleteParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Builder to instantiate RequestTypeDeleteParameters.
RequestTypeField - Interface in com.atlassian.servicedesk.api.field: A service project's field which is configured by RequestType basis
RequestTypeFieldQuery - Interface in com.atlassian.servicedesk.api.field: Parameter to query CustomerRequestCreateMeta
RequestTypeFieldQuery.Builder - Interface in com.atlassian.servicedesk.api.field: Builder to construct the RequestTypeFieldQuery.
requestTypeFields() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta: List of RequestTypeField configured under a RequestType is used to create a customer request.
RequestTypeFieldService - Interface in com.atlassian.servicedesk.api.field: Provide access to the RequestTypeField associated with a RequestType
RequestTypeFieldValue - Interface in com.atlassian.servicedesk.api.field: Used as valid field value(s) to RequestTypeField where applicable, for example field value as valid options of a select field.
RequestTypeFieldValue.Builder - Interface in com.atlassian.servicedesk.api.field
RequestTypeFieldValueImpl - Class in com.atlassian.servicedesk.api.field.impl
RequestTypeFieldValueImpl.BuilderImpl - Class in com.atlassian.servicedesk.api.field.impl
RequestTypeGroup - Interface in com.atlassian.servicedesk.api.requesttype: Represent a logical grouping of RequestType in a ServiceDesk.
RequestTypePermission - Interface in com.atlassian.servicedesk.api.requesttype: Represents the permissions for a request type.
RequestTypePermissionEntity - Interface in com.atlassian.servicedesk.api.requesttype: Represents an entity that a request type permission applies to.
RequestTypePermissionEntityType - Enum Class in com.atlassian.servicedesk.api.requesttype: The type of entity that a request type permission applies to.
RequestTypePermissionService - Interface in com.atlassian.servicedesk.api.requesttype: Used to perform operations on RequestTypePermission.
RequestTypeQuery - Interface in com.atlassian.servicedesk.api.requesttype: A query for searching for Request Types
RequestTypeQuery.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Builder to construct the RequestTypeQuery.
RequestTypeRestrictionStatus - Enum Class in com.atlassian.servicedesk.api.requesttype: Represents the status of a request type restriction.
RequestTypeService - Interface in com.atlassian.servicedesk.api.requesttype: Used to perform operations on RequestType.
RequestTypeUpdateParameters - Interface in com.atlassian.servicedesk.api.requesttype: Parameters to update a RequestType.
RequestTypeUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Builder to instantiate RequestTypeUpdateParameters.
required() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: If the field is mandatory to create a request
RESTRICTED - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeRestrictionStatus: The request type is restricted to certain customers.
RestrictedSoftwareInfo - Interface in com.atlassian.servicedesk.api.info: Information about Jira Service Management that is only available to administrators
restrictionStatusFilter(Collection<RequestTypeRestrictionStatus>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to request types that match the restriction status filter.
runInCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code in a "customer context".
runInCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code in a "customer context".
runOutOfCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code out of a "customer context".
runOutOfCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code out of a "customer context".

S

SDUser - Interface in com.atlassian.servicedesk.api.user: Jira Service Management Application User wrapper.
searchTerm() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Filter a customer request on its Issue's Summary
searchTerm(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
ServerException - Exception in com.atlassian.servicedesk.api: Basic Exception thrown by Jira Service Management when something has gone wrong and the server does not know how to handle it.
ServerException(ExceptionMessage) - Constructor for exception com.atlassian.servicedesk.api.ServerException
ServerException(ExceptionMessage, Throwable) - Constructor for exception com.atlassian.servicedesk.api.ServerException
serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: The ServiceDesk that the Request Type belongs to
serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery: ID of the parent ServiceDesk
serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: The ServiceDesk of the request to be created
serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Narrows the query to the CustomerRequest's that belong to a ServiceDesk
serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters: The ServiceDesk which CustomerRequest belongs to
serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: The ServiceDesk this RequestType belongs to.
serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters: The id of the ServiceDesk this RequestType must belong to.
serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Narrows the query to the RequestType's that belong to a ServiceDesk
serviceDesk(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the service project
serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters.Builder
serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Narrows the query to the RequestType's that belong to a ServiceDesk
ServiceDesk - Interface in com.atlassian.servicedesk.api: Represents a service project
ServiceDeskComment - Interface in com.atlassian.servicedesk.api.comment: Represents a comment made on a service project.
ServiceDeskCommentCreateParameters - Interface in com.atlassian.servicedesk.api.comment: Parameter to create a comment on a Jira Service Management's request.
ServiceDeskCommentCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.comment
ServiceDeskCommentEvent - Interface in com.atlassian.servicedesk.api.event: Represents a comment made on a customer request.
ServiceDeskCommentQuery - Interface in com.atlassian.servicedesk.api.comment: Parameters to query ServiceDeskComment
ServiceDeskCommentQuery.Builder - Interface in com.atlassian.servicedesk.api.comment: Builder to construct the ServiceDeskCommentQuery.
ServiceDeskCommentService - Interface in com.atlassian.servicedesk.api.comment: This components provides the ability to create public and private comments for service projects.
ServiceDeskCreationService - Interface in com.atlassian.servicedesk.api.project.creation: Creates service projects
ServiceDeskCustomerRequestService - Interface in com.atlassian.servicedesk.api.request: Used to perform actions on CustomerRequest
ServiceDeskDeletedEvent - Interface in com.atlassian.servicedesk.api.event: Event that is triggered when a service project is deleted.
ServiceDeskEmailAttachmentMatcher - Interface in com.atlassian.servicedesk.spi.email.attachment: The matcher to implement, in order to participate in the Incoming Email attachment stripping process.
ServiceDeskEmailAttachmentMatcher.Attachment - Interface in com.atlassian.servicedesk.spi.email.attachment: A simple representation of a mail attachment after it has been extracted from a message.
ServiceDeskEmailAttachmentMatcher.AttachmentContent - Interface in com.atlassian.servicedesk.spi.email.attachment: A simple representation of a mail attachment's actual content, after it has been extracted from a message.
ServiceDeskEmailReplyMatcher - Interface in com.atlassian.servicedesk.spi.email.replystripping: The matcher to implement, in order to participate in the Incoming Email reply stripping process.
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: ID of the ServiceDesk whose Queue will be returned.
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery: ID of the ServiceDesk owning the Queue
serviceDeskId(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
serviceDeskId(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
serviceDeskId(Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
serviceDeskId(Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder: Only returns organizations within this service project if set.
ServiceDeskLicense - Interface in com.atlassian.servicedesk.api.license
ServiceDeskLicenseService - Interface in com.atlassian.servicedesk.api.license
ServiceDeskManager - Interface in com.atlassian.servicedesk.api: Provides access to ServiceDesk objects without permission checks.
ServiceDeskPermissionService - Interface in com.atlassian.servicedesk.api.permission: An experimental interface for validating users against service project permissions
ServiceDeskService - Interface in com.atlassian.servicedesk.api: Provides access to ServiceDesk objects
ServiceDeskServiceException - Exception in com.atlassian.servicedesk.api: Base Exception thrown by Jira Service Management.
ServiceDeskServiceException(ExceptionMessage) - Constructor for exception com.atlassian.servicedesk.api.ServiceDeskServiceException
ServiceDeskServiceException(ExceptionMessage, Throwable) - Constructor for exception com.atlassian.servicedesk.api.ServiceDeskServiceException
ServiceDeskSoftwareInfoService - Interface in com.atlassian.servicedesk.api.info: Returns information about the Jira Service Management software
setGroupIds(List<Integer>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
shouldStripAttachment(ServiceDeskEmailAttachmentMatcher.Attachment) - Method in interface com.atlassian.servicedesk.spi.email.attachment.ServiceDeskEmailAttachmentMatcher: Given an ServiceDeskEmailAttachmentMatcher.Attachment return whether it should be stripped (ie.
shouldStripText(List<String>) - Method in interface com.atlassian.servicedesk.spi.email.replystripping.ServiceDeskEmailReplyMatcher: Evalute the current text block and return whether the message should be stripped from this point onwards.
shouldStripTextOnIssueCreation(List<String>) - Method in interface com.atlassian.servicedesk.spi.email.replystripping.ServiceDeskEmailReplyMatcher: Same as ServiceDeskEmailReplyMatcher.shouldStripText(List) but when this matcher is executed on issue creation.
SimplePagedRequest - Class in com.atlassian.servicedesk.api.util.paging: A simple immutable implementation of PageRequest
SimplePagedRequest(int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
SimplePagedRequest(LimitedPagedRequest) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
size() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
size() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
SLAChangeEvent - Interface in com.atlassian.servicedesk.api.sla.event: An event that causes SLA to recalculate
SlaInformation - Interface in com.atlassian.servicedesk.api.sla.info: Information about a named Service Level Agreement
SlaInformationCompletedCycle - Interface in com.atlassian.servicedesk.api.sla.info: Information about the completed cycles of a Service Level Agreement
SlaInformationOngoingCycle - Interface in com.atlassian.servicedesk.api.sla.info: Information about the ongoing cycle of a Service Level Agreement
SlaInformationQuery - Interface in com.atlassian.servicedesk.api.sla.info: A query parameter object for the SlaInformationService calls
SlaInformationQuery.Builder - Interface in com.atlassian.servicedesk.api.sla.info: Builder to instantiate SlaInformationQuery
SlaInformationService - Interface in com.atlassian.servicedesk.api.sla.info: Provides methods to query Service Level Agreement information about an issue
SlaInformationService.DurationFormatter - Interface in com.atlassian.servicedesk.api.sla.info: This allows you to format SLA durations into friendly String versions
sortAndToPagedResponse(LimitedPagedRequest, List<T>, Comparator<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Use the provided Comparator to sort and reduces a list of items to the system enforced limited page size.
status() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus: Display status of a customer request
statusInstant() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus: Time on which the status transition

T

temporaryAttachmentIds() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters: Optional list temporary attachment ID's to associate with the Comment.
temporaryAttachmentIds(List<TemporaryAttachmentId>) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
TimeMetric - Interface in com.atlassian.servicedesk.api.sla.metrics: Represents a Time Metric for a service project.
TimeMetricCondition - Interface in com.atlassian.servicedesk.spi.sla.condition: Base interface for hit and match time metric conditions
TimeMetricConditionFactory - Interface in com.atlassian.servicedesk.spi.sla.condition: Generates conditions
TimeMetricHitCondition - Interface in com.atlassian.servicedesk.spi.sla.condition: An SLA condition can evaluate issue state
TimeMetricMatchCondition - Interface in com.atlassian.servicedesk.spi.sla.condition: An SLA condition can evaluate issue state
TimeMetricService - Interface in com.atlassian.servicedesk.api.sla.metrics: Provides methods to query about TimeMetric objects.
toArray() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
toBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Convert this query to a RequestTypeQuery.Builder
toPagedResponse(LimitedPagedRequest, List<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Reduces a list of items to the system enforced limited page size.
toString() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
toString() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
toString() - Method in class com.atlassian.servicedesk.api.field.FieldId
toString() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
toString() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
toString() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
toString() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
toString() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
toString() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
toString() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
transform(PagedResponse<F>, Function<F, T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Converts a given PageResponse contains items of type F into an equivalent PageResponse with items of type T, transformed by the given mapper.
transitionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters: Get the transition id
transitionId(Integer) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Transition Id of the transition to execute.

U

UncheckedUser - Interface in com.atlassian.servicedesk.api.user: Deprecated.
since 5.1.0.
unwrap(Collection<CheckedUser>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Map a list of CheckedUser to a list of ApplicationUser.
updateCustomerRequest(ApplicationUser, CustomerRequestUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Update the CustomerRequest using the given parameters
updateQueue(ApplicationUser, QueueUpdateParameters) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Given the required QueueParameters update the Queue in the service project.
updateRequestType(ApplicationUser, RequestTypeUpdateParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Update a RequestType with using the provided RequestTypeUpdateParameters.
upsertRequestTypePermission(RequestTypePermission) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypePermissionService: Upsert the permissions for a request type.
USER - Enum constant in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType
UserFactory - Interface in com.atlassian.servicedesk.api.user: Factory to handle conversions between SDUser and JIRA ApplicationUser classes.
users() - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters
users(Set<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters.Builder
UsersInOrganizationQuery - Interface in com.atlassian.servicedesk.api.organization: Parameters to query ApplicationUser inside an existing CustomerOrganization.
UsersInOrganizationQuery.Builder - Interface in com.atlassian.servicedesk.api.organization
UsersOrganizationUpdateParameters - Interface in com.atlassian.servicedesk.api.organization: Information supplied to {@link OrganizationService#addUsersToOrganization)} to add users to an organization
UsersOrganizationUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.organization

V

validValues() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: List of valid options as field's value if applicable, or empty otherwise
value() - Method in class com.atlassian.servicedesk.api.field.FieldId: Raw value of the field ID
value() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
value() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
value() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue: The value of this field value
value() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: The unique value of the source channel
value(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
value(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
valueOf(int) - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType: Returns the RequestTypeRestrictionStatus for the given dbValue.
valueOf(int) - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeRestrictionStatus: Returns the RequestTypeRestrictionStatus for the given dbValue.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.approval.ApprovalDecisionType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityStatus: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeRestrictionStatus: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.sla.condition.HitEvent: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.atlassian.servicedesk.api.sla.condition.MatchEvent: Returns the enum constant of this class with the specified name.
values() - Static method in enum class com.atlassian.servicedesk.api.approval.ApprovalDecisionType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeAllowedEntityStatus: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypePermissionEntityType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.requesttype.RequestTypeRestrictionStatus: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.sla.condition.HitEvent: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.atlassian.servicedesk.api.sla.condition.MatchEvent: Returns an array containing the constants of this enum class, in the order they are declared.
Version - Interface in com.atlassian.servicedesk.api.info: Represents a software version

W

withId(String) - Static method in class com.atlassian.servicedesk.api.field.FieldId: Create a new instance using the raw JIRA Field ID
withValue(Object) - Static method in class com.atlassian.servicedesk.api.field.FieldInputValue: Create a new instance using the supplied value, which is shaped specific to the field being set.
withValue(String) - Static method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Construct a custom source channel using your unique value.
wrap(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Returns a CheckedUser from the application user or an error if an internal error occurred, or the ApplicationUser was null.
wrap(Collection<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Map a list of ApplicationUser to a list of CheckedUser.
wrapUnchecked(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Returns a UncheckedUser from the application user.
wrapUserKey(String) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: This turns a user key into a JIRA Application User and then wraps it up.
wrapUsername(String) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: This turns a username into a JIRA Application User and then wraps it up.
wrapUsernames(Collection<String>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: This turns usernames into a JIRA Application User and then wraps them to CheckedUser.

A B C D E F G H I J L M N O P Q R S T U V W
All Classes and Interfaces|All Packages|Constant Field Values|Serialized Form